Jem Racing takes Socially Responsible Gambling very seriously. There is a responsibility on Jem Racing as a gambling services provider to be aware of the social consequences of gambling. We want all of our customers to gamble responsibly and within their means and to enjoy the entertainment experience across all our betting markets. Therefore we have put in place a number of appropriate measures to protect customers and promote a responsible gambling culture.

The vast majority of people do gamble responsibly. We acknowledge that there is a responsibility on Jem Racing to ensure that normal gambling does not become problem gambling.

We advise:

  • Keep track of the time that you are gambling for.
  • Only spend what you can afford to lose.
  • Keep track of the amount you spend whilst gambling.
  • Do not chase losses.
  • If you are having a problem then you can request to be self-excluded.

Staff Training

All of our staff undertake training regarding our Social Responsible Gambling Policy. All of our staff are trained to assist customers that have requested help with a gambling problem. All new employees are trained to assist customers that have requested help with a gambling problem. All new employees are trained on the above policies as part of their induction at Jem Racing.

Our staff are always available to talk to you if you feel that you have got a problem with your gambling. Feel free to call 01202 733003 at any time.

Gamble Aware

We make a donation yearly to Be Gamble Aware. This is a support service for problem gamblers.

Deposit Limits

Limits can be set at whatever amount you like and can be set for 24 hour, 7 day or 30 day period.” to “Limits can be set for 24 hours, 7 days or a monthly period.

If you would like to increase any deposit limit applied, we urge you to consider carefully if it is the right thing to do. To give you time to think about your decision we will apply a minimum of 24 hour waiting period before any increases are applied.

Time Outs

If ever feel like you want to take a break from your gambling for whatever reason you can do so by applying a time out on your account. This can be for a period of 24 hours up to six months.

As soon as you request time out you will not be permitted to bet with Jem Racing. You may withdraw any balance in this time. Your account will be automatically be reopened when the timeout has passed.

Self Exclusion

If you feel that you may be developing or may have a gambling problem we strongly urge you to consider self-exclusion. If you want to stop gambling for any other reason please consider a time-out or account closure.
A Self-exclusion means that you can close your account for a specific period and it cannot be reversed. During this time you may withdraw any balance but no gambling will be allowed on your account all the time the self-exclusion is active. After yourself exclusion ends you would need to contact us if you wanted to re-open and a 24 hour cooling off period will be applied before any deposits/bets can be placed.
If you decide to self-exclude we strongly recommend that you seek exclusion from any other gambling operators you have accounts with and seek advice from a gambling support service.